Privacy Policy

Law enforcement and user protection

Kaylabé will never share or sell your personal information. We will disclose personally identifiable information to third parties and organizations when we believe it is appropriate to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, and protect our legal rights and those of our users, or when we believe it is necessary for fraud protection and/or credit risk reduction.

Privacy protection on other websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please review each site's privacy policy. Our store is not responsible for the actions of third parties.

Privacy Policy

By visiting our website, you agree to the terms of this privacy policy.

Information we collect

When you use our service, we may collect the following personal information:

1.1 Information that you provide directly to us:

We may collect personal information that you provide to us when you use our service, such as your name, email address, phone number, and other contact information.

1.2 Information collected automatically:

We may automatically collect certain information about your device and your use of our service, including your IP address, device type, operating system, and browsing activity. This information helps us understand how users interact with our service and allows us to personalize and improve your experience. We also use Google Signal, which uses aggregated and anonymized data from Google users who have enabled personalized ads, to better understand user behavior and improve our service.

1.3 Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic, statistical, or aggregated information. Statistical or aggregated data does not directly identify a specific individual, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific website function.

How we use this information

We use the information we collect to provide the products and services you request, to inform you about other products and services offered by Kaylabé, and to manage our sites and services.

Here are the ways we may use the information we collect about you:

• Send offers and information.
• Develop new products and services.
• Register for the competitions, programs or offers you request.
• To provide you with other services that we have offered you
• Create and manage your account.
• Process payment for purchases or other services.
• To protect against or identify potential fraudulent transactions.
• To provide you with personalized and unsolicited offers and information about Kaylabé products and services.
• Develop and deliver advertisements tailored to your interests.
• Analyze the use of our products, services and websites.
• Understanding how you arrived at our site.
• Determine the effectiveness of our advertising.
• Apply our terms and conditions and manage or protect our business.
• Access your choices and information

We give you a choice in how we communicate with you.

Electronic and mobile communications.

We only send you promotional messages on your mobile or by email if you provide us with your contact information and choose to receive them. You can stop receiving promotional messages on your mobile and by email from Kaylabe by following the instructions provided in any message you receive.

Postal mail. We may send you unsolicited offers or information about products we think may be of interest to you. Promotional postal mail may contain unsubscribe instructions, and you can stop receiving promotional postal mail from us by following those instructions.

Access. You can view, correct, or update the personal contact information you provide to us on our site by accessing "My Kaylabe Account" and logging in with your username and password. See Access Requests to learn more about your data rights.

SMS Privacy Policy - Mobile Service Terms of Use

The Kaylabé mobile messaging service (the "Service") is operated by Kaylabé Natural Cosmetics ("Kaylabé," "we," or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or discontinue the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of such modifications will constitute your acceptance of those modifications.

By consenting to Kaylabé SMS messaging during checkout and initiating a purchase or subscribing via our subscription tools, you agree to receive recurring SMS notifications from and on behalf of Kaylabé through your wireless service provider to the mobile phone number you provided, even if your mobile phone number is registered on the Federal Do Not Call List.

Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, special offers, and other marketing offers (e.g., abandoned cart reminders), SMS marketing offers, and transactional SMS messages, including requests for feedback from us. Consent is not a condition of purchase. Your participation in this program is entirely voluntary.

We do not charge for the Service, but you are responsible for all text messaging fees and charges imposed by your wireless service provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless service provider for details. You are solely responsible for all SMS/text message charges, including those levied by your wireless service provider.

You can unsubscribe from the Service at any time. Send the one-time keyword command STOP to +1 (844) 923-4458 or click the unsubscribe link (if available) in any text message to cancel. You will receive a one-time SMS confirmation of your unsubscription. No further messages will be sent to your mobile device unless you initiate them. If you have subscribed to other Amimoc mobile messaging programs and wish to cancel, unless required otherwise by applicable law, you must unsubscribe from those programs separately by following the instructions provided in their respective mobile terms and conditions.

For support or assistance service, text HELP to +1 (844) 923-4458 or you can also contact us at contact@kaylabe.com for more information.

We may change any short code or phone number we use to operate the Service at any time and will notify you of those changes. You acknowledge that any messages, including STOP or HELP requests, that you send to a short code or phone number we have changed may not be received, and we will not be responsible for fulfilling any requests made in those messages.

The wireless carriers supported by the Service are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you obtain a new mobile number, you will need to register for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for the failed, delayed, or misdirected delivery of any information sent via the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or the Service.

Automatic data collection technologies

Google Analytics . We use Google Analytics and web analytics services provided by Google, Inc. ("Google") to help us measure website traffic and usage trends. Google Analytics uses cookies to evaluate your use of our website, compile reports on website activity to help us understand how visitors interact with us, and provide other services relating to website activity and internet usage for us. Google stores the information collected by the cookie (including your IP address) on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google states that it will not associate your IP address with any other data held by Google. By accessing and using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics uses its own cookies to store information such as the time of the visit, whether the visitor has visited the site before, and which website referred the visitor to the webpage. To disable these types of cookies, some browsers indicate when a cookie is being sent and allow you to refuse cookies on a case-by-case basis. In addition to refusing cookies, you can also install the Google Analytics opt-out browser add-on by clicking here, which prevents Google Analytics from collecting information about your website visits. Click here to learn more about the Google Analytics opt-out browser add-on and other information related to Google Analytics privacy. Click here to learn more about how Google Analytics uses cookies.

Google Signal . We also use Google Signal, which is provided by Google. When Google users have enabled ad personalization, Google Signal collects information about how they use different devices with their Google accounts. The data generated by Google Signal is reported by Google Analytics. This allows us to run remarketing/retargeting campaigns across different devices, better understand how users interact with websites and apps on various devices, and obtain more accurate user numbers. Click here to learn more about Google Signal. Google Signal end users can access and/or delete their data by clicking here.

Google Ads . We use Google Ads, which is provided by Google, to show you interest-based ads based on the data we share with Google. Google Ads allows us to use your information, such as your email address, to contact you through Google's advertising network.

Google Optimize. We may use Google Optimize, an A/B testing service provided by Google, which allows us to use your information to test different versions of a feature or page on our website. We may also use BigQuery, an analytics data warehouse provided by Google, which allows us to use your information to analyze usage data.

Klaviyo . We use Klaviyo on our website. Klaviyo is a third-party communication software that allows us to communicate directly with you in real time via email and SMS.

Tracking pixels. We use tracking pixels for social media and advertising platforms, including, but not limited to, Twitter, Pinterest, Facebook, LinkedIn, Microsoft Advertising, and AdRoll. This tool allows us to understand and deliver ads and make them more relevant to you. The data collected remains anonymous, and we cannot see the personal data of any individual user. However, the data collected is recorded and processed by these social media and advertising platforms, which may be able to link the collected data to your account and use it for their own advertising purposes.

We keep your personal information confidential and secure. When you make a purchase on our site, you provide your name, email address, credit card information, address, phone number, and a password.

We use this information to process your orders, keep you updated on your order status, and personalize your shopping experience. The secure servers of the platform that manages our store protect your information using advanced encryption techniques and firewall technology.

To keep you up-to-date with our latest offers, we may inform you of current promotions, special offers, and new additions to the Kaylabé website. You can unsubscribe from our newsletters by following the unsubscribe instructions in any email or text message you receive from us, or by using the subscribe/unsubscribe option at the bottom of our webpage.

When you enter one of our contests or prize draws, you must provide your name, email address, and postal address. If you win, we will send the prize to the address you provide and notify you by email. When you enter a contest or prize draw, you are also automatically added to our mailing list to receive information about promotions, special offers, and new additions to the Kaylabé website. You can unsubscribe from this mailing list by following the unsubscribe instructions in any email you receive, or by using the subscribe/unsubscribe option at the bottom of our webpage.

We use "cookies" to keep track of your current shopping session in order to personalize your experience, so that you can retrieve your cart at any time via our saved cart system.

Sharing of personal information

We may share your personal information in the following circumstances:

3.1 Service Providers: We may use trusted third-party service providers to help us provide and improve our service. These providers are authorized to use your personal information only to the extent necessary to provide services on our behalf and are contractually obligated to protect your personal information.

3.2 Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you of any change of ownership or control of your personal information.

3.3 Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request, such as a subpoena or court order.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to our collecting and using it for that specific purpose only.

If we ask for your personal information for a secondary reason, such as marketing, we will either directly ask for your explicit consent or give you the option to refuse.

If you change your mind after choosing to participate, you can withdraw your consent to us contacting you and to us continuing to collect, use or disclose your information at any time by contacting us at contact@kaylabe.com or by sending us a letter to the following address:

Kaylabé cosmetics

1823 nielsen, St Hubert, Quebec, Canada J4T1P1

E-commerce platform

Our store is currently hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. It is stored on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. This information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once the transaction is complete, it is deleted.

All direct payment gateways adhere to the standards defined by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover.

The PCI-DSS standard requirements ensure the secure processing of credit card information by our store and its service providers.

For more information, you can also consult Shopify's terms of service (https://www.shopify.com/legal/terms) or privacy statement (https://www.shopify.com/legal/privacy).

WHAT DO WE DO WITH YOUR INFORMATION?

Use of personal information

2.1 Providing and improving our service : We use your personal information to provide and improve our service, including personalizing your experience and providing you with relevant content and recommendations. We may also use data collected by Google Signal to better understand user preferences and improve our offerings.

2.2 Communication : We may use your personal information to communicate with you, respond to your requests and provide customer support.

2.3 Legal obligations : We may use your personal information to comply with applicable laws, regulations and legal procedures.

2.4 Aggregated and Anonymized Information : We may aggregate and anonymize personal information to generate statistical or demographic data, which we may use for various purposes, including analysis, research, and marketing.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's IP (Internet Protocol) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails regarding our store, new products, and other updates.

THIRD-PARTY SERVICES

In general, the third-party providers we use only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for transactions related to your purchases.

We recommend that you read the privacy policies of these providers to understand how they will handle your personal information.

Please note, in particular, that some providers may be located in a jurisdiction different from yours or ours, or have facilities located in a jurisdiction different from ours. Therefore, if you decide to proceed with a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used to complete that transaction may be disclosed under United States law, including the Patriot Act.

As soon as you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website's terms of service.

LINKS

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics:

Our store uses Google Analytics to help us understand who visits our site and which pages are viewed.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement other generally accepted industry standards.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries outside your jurisdiction, including the United States, where privacy laws may not be as protective as those in your jurisdiction. We will take appropriate measures to ensure that your personal information receives adequate protection.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any minor dependent on you to use this site.

YOUR RIGHTS AND YOUR CHOICES

You have certain rights regarding your personal information, subject to applicable law. In particular, you have the right to access, update, and delete your personal information. You may also have the right to restrict or object to certain processing activities.

To exercise these rights or for any request concerning your personal information, please contact us using the information provided at the end of this privacy policy.

QUESTIONS AND CONTACT INFORMATION

Person responsible for the protection of personal information at Kaylabé:

Ms. Aissata Hanne.

If you wish to: access, correct, amend or delete any personal information we hold about you, file a complaint, or simply obtain more information, contact our Privacy Officer at contact@kaylabe.com or by mail at the following address

Kaylabé cosmetics

[Subject: Privacy Policy]

1823 Nielsen, St Hubert, Quebec, Canada J4T 1P1

COOKIE POLICY

This Cookie Policy explains how we use cookies and similar tracking technologies when you use our website/service ("Service"). By using our Service, you consent to the use of cookies and other tracking technologies as described in this policy.

1. What is a cookie?

Cookies are small text files that are placed on your device (computer, mobile phone, or tablet) when you visit a website or use an application. Cookies allow us to recognize your device and collect information about your browsing activity on our Service.

1. Types of cookies we use

2.1 Essential Cookies: These cookies are necessary for the proper functioning of our service. They enable basic functions such as page navigation, secure access, and user authentication. Without these cookies, our service may not function correctly.

2.2 Analytical/Performance Cookies: These cookies help us analyze how users interact with our service, monitor its performance, and improve its functionality. These cookies collect information about your usage patterns, such as the pages you visit, the links you click, and the duration of your visits. The information collected is aggregated and anonymous.

2.3 Advertising/Targeting Cookies: We may use cookies to provide you with personalized advertisements based on your interests and browsing activity. These cookies may collect information about your online activities, such as the websites you visit, the products you view, and the advertisements you interact with. This information is used to display targeted advertisements that are more relevant to you.

2.4 Google Signal: We use Google Signal, a feature of Google Analytics, to better understand user behavior and improve our service. Google Signal uses aggregated and anonymized data from Google users who have enabled personalized ads.

1. Third-party cookies

We may also allow third-party service providers, such as analytics providers and advertisers, to place cookies on your device through our service. These third-party cookies are subject to the respective third parties' privacy policies and are used for purposes such as analytics, ad targeting, and ad measurement.

1. Your cookie choices

4.1 Cookie Consent: By using our service, you consent to cookies being placed on your device, as described in this cookie policy. You can withdraw your consent at any time by adjusting your browser settings to block cookies or by using the opt-out mechanisms provided by third-party analytics and advertising providers.

4.2 Browser settings: Most web browsers allow you to control and manage cookies through their settings. You can usually configure your browser to accept all cookies, reject them, or notify you when a cookie is installed. Please note that blocking or deleting cookies may impact your user experience and limit the functionality of our service.

4.3 Opt-out mechanisms: You can opt out of certain advertising cookies and tracking technologies through the opt-out mechanisms provided by third-party advertising providers. For more information on how to disable Google Analytics and Google Signal, please refer to Google's Ads Settings and the Google Analytics Opt-out Browser Add-on.

1. Updates to this cookie policy

We may update this Cookie Policy from time to time to reflect technological changes, industry practices, or legal requirements. We will notify you of any significant changes by posting the updated policy on our service or through other appropriate means. Please review this policy regularly to stay informed about how we use cookies.

1. Example of cookies

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to accept them.

Shopify can store information about your session (referrer, landing page, etc.).

shopify_visit, no data retained, persists for 30 minutes from the last visit, used by our website provider's internal statistical tracking system to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (relative to the visitor) the following day, counts the number of visits a customer makes to a store.

cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.

_secure_session_id, unique token, session

storefront_digest, unique token, undefined If the store has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, defined by Google and allowing us to know who visits the store and from where.

1. Contact us

If you have any questions or concerns about our use of cookies, please contact us at contact@kaylabe.com.

By continuing to use our service, you acknowledge that you have read and understood this cookie policy.

This privacy policy describes how we collect, use, and disclose personal information when you use our website/service ("website") and explains your rights and choices regarding your personal information. We are committed to protecting your privacy and complying with applicable data protection laws, including U.S. and Canadian regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Bill 25.

Changes to the privacy notice or terms of use

This privacy notice and our terms of use will be amended from time to time, and the use of the information we currently collect is subject to this notice and these terms as amended. Please check this page periodically while you continue to use our site to see if any changes have been made. If you visit our website, your visit and any dispute relating to privacy are subject to this notice and our terms of use.