PRODUCT QUESTIONS
My hair is Caucasian, relaxed, locs or nhappy, can I use your products?
Our products are all-natural and can be used with foods you eat or that are already part of your daily routine (avocado, banana, aloe vera, rose water, okra, hibiscus, etc.) or your own cosmetic products. They are therefore suitable for all hair and skin types. However, they are primarily formulated for dehydrated, dry, and/or damaged hair. Please take the time to read the product usage instructions for more information.
What products can I use on my daughter (or children)?
Without hesitation, you can use all the products in the children's range.
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How often should I use deep tissue treatments?
Once a week would be ideal, even if you have braids.
Transform your braids into a protective hairstyle to give them
to provide the necessary nutrients without manipulation
What are the products for hair growth?
Formulated by someone passionate about curly hair, each product
The hair care line contains active ingredients that promote hair growth. However, in Canada, legislation prohibits making such claims. This is why we do not use terms like "growth," "active growth," or "promoting growth" on our labels. Nevertheless, our customers are surprised by their results; some no longer recognize their hair's texture.
For example, during our hair growth challenges, we use the tea and serum morning and evening, the sorbet 1 to 2 times a week, and the deep tissue treatment (with or without hot oil) every weekend. And in 2 months, the results are surprising.
Why is it necessary to keep tea refrigerated?
We are proud to offer preservative-free products.
the latter are often singled out in certain diseases of the type
cancer. You put products on your skin, your hair and especially
your scalp. You don't want toxic substances
pass through your scalp to reach the blood vessels
blood-red.
And then, between us, is that what would even occur to us to drink?
A herbal tea left at room temperature all week? Or
Eat a meal? No, of course not! So, tea is like food.
Keeping it refrigerated will preserve it for 1
week. In addition, the garlic smell it contains is trapped by the
cold
Can the powdered mask be stored once prepared?
If it is mixed with a liquid (water, herbal tea, juice…) the answer is no because it does not contain a preservative.
We offer you fresh ingredients to pamper your skin and hair, try to take advantage of it.
Your body is an organ that needs protecting. Given that studies
Scientists have proven that what we put on our skin and hair ends up in the blood, so it is urgent to protect yourself by using natural, non-toxic products.
If you've made too much, share it with those around you!
Are natural products effective?
Oh yes, and natural doesn't mean harmless!
Some medicines are made with plants, so
Imagine their power. That's precisely why at Kaylabé, we didn't want diluted products. Why use 5% of a plant or butter + water + preservatives when we could use 100% and see results quickly? We're proud to have helped people with eczema, acne, and/or hair problems. We hope you'll become part of our extended family.
Do you test your products on animals?
Kaylabé is a small, family-run business. Our products are tested for several months on adults and children.
Consenting children. We are also fortunate to have test customers. We are against animal cruelty and if we had any, we would give them the love they deserve.
I used your products and they don't work for me!
As with any beauty product, results vary from one
Our products are completely natural, and your skin or hair may need an adjustment period. This is because industrial products contain ingredients that can be deceptive. For example, silicones are found in industrial shampoos, conditioners, and detanglers.
They coat your hair like varnish and give you the impression that it looks beautiful, but this varnish will eventually crack and your hair with it.
However, having experienced it time and again, the secret is to persevere and give your hair time to get rid of the substances.
deposited by industrial products. Ask yourself the question: how many years have you been using your industrial products?
So be patient and finish your products before lowering the
arm.
ORDERS & DELIVERIES
How long will it take to process my order?
Due to the nature of our products and the large number of
Orders we receive are processed and shipped within 2 to 5 business days (weekends and holidays are not counted as business days).
How does order shipping work in Canada and the US?
National delivery :
Free shipping in Canada & US for all orders over $100!
Once the shipment is scheduled, the packages are received in 2, 3 days and sometimes the next day.
We primarily work with Purolator. If you are not home, the package will be left at a partner store in
near your home for 5 days.
How does international order shipping work?
For our customers worldwide, you can select your currency as our prices are in Canadian dollars. (You can change the currency at the bottom of the store).
Parcels are sent with a tracking number. We work with Canada Post or carriers such as DHL and FedEx, who calculate shipping costs based on the parcel's weight.
Processing times are 2 to 5 business days.
We are not responsible for customs duties and other taxes (VAT, etc.) on any order. We must accurately declare the value of your order on the customs documents. We are not
authorized to falsify customs documents to reduce customs fees. WE DO NOT ACCEPT RETURNS FOR ORDERS THAT HAVE NOT BEEN COLLECTED DUE TO CUSTOMS FEES AND OTHER TAXES.
I live in Senegal, how can I order?
For Senegal, we work with an international shipping company that charges $25 per kg, customs clearance included. Their fees will be automatically calculated in your shopping cart.
Once the package arrives, you will be contacted to collect it from their premises located in downtown Dakar.
Do you have a physical store where I can come and buy products?
Our products are sold exclusively on our online store, but please note that in Canada, delivery usually takes 24/48 hours after processing.
MEDICAL WARNINGS
The properties of the plants are taken from books or websites of
A reference in aromatherapy, its properties, indications and methods
The usage instructions are taken from reference books and websites on aromatherapy and phytotherapy. This information is provided for general knowledge only and should not be considered medical advice, nor does it constitute any liability on our part. Do not hesitate to consult a healthcare professional if necessary.
Natural does not mean harmless, and our products may not be suitable for you because they are undiluted. If you experience a reaction, stop using the product immediately.
Allergy test
You should always perform a test before using a product, following the method below:
-Clean the area near your elbow.
-Apply a small amount of your cosmetic product.
-Spread and massage gently.
-Cover the area then 24 hours later, check if the skin is irritated or if you notice any redness, itching...
These very visible signs indicate that you are allergic to one of the product's components. If you are unsure of the result, you can repeat the process to check again.
Stop using the product immediately if you experience a reaction or side effects.
Allergies can occur at any time in life. This test is therefore important.
Be careful with essential oils and plants if you are pregnant, breastfeeding, or have pre-existing medical conditions or illnesses such as diabetes or hypertension. Talk to your doctor before using them so they can check for compatibility.